Mastering Phone Calls
Mastering phone calls: Thoughts, Dialogues, Scripts & Questions
Get that prospective client wanting to meet you: 20 books in one
- Mastering Phone Calls
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Lead Phone Call In Thoughts, Dialogues, Scripts & Questions
Used By Some Of The Most Successful Salespeople in The
Country!
First & Foremost: Some Basic Truths
1. Good, consistent, creative advertising makes your phone
ring. But the best ads ever created won’t work for you if your
telemarketing skills are weak.
2. Your telemarketing skills determine the success of your
advertising…and your income from Floor.
3. The movie producer Samuel Goldwyn once remarked, “A
verbal agreement isn’t worth the paper it’s written on!” We
know that it takes much more than a telephone call to sell a
property. We must get a signed contract and we can’t do that
over the phone. But…
4. We can establish contact with clients over the phone, and nail
down an appointment to show property or meet with them to
address their needs. The appointment is the first real step in
making the sale “click”!
5. “Home-Buying” is a major purchase for every caller! It’s
more than a little scary! For some, it involves the uncertainty
of a first-time purchase; for others, it involves an unwilling
uprooting because of a spouse’s job change. Whatever the
case, the callers will have more than enough pressures on
their minds! The last thing they need is to feel that we are
pressuring then into a purchase. That leads us to “Goal
Number One: The Biggie!”
Goal Number One:
Before You Can Be Effective With A Phone In Caller, You Have
To Address Their Fear Of You, Their Fear Of Having Called You
And Their Fear Of Talking With You!
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